ExploraStore.com prides itself on product quality and customer satisfaction.

If you are not satisfied with your online purchase you may return it for replacement or exchange (excluding shipping and handling charges) within 30 days from the date of purchase. Such returns will not be accessed a stocking fee.

All returns are subject to obtaining a Return Merchandise Authorization (RMA) number from our customer service department (1-800-414-8655). Office hours are from 8 a.m. to 5 p.m. (Pacific time) Monday to Friday.

You may also request an RMA online by accessing your account. Find the "Return Items" link for the appropriate order in your account main menu. You will then be prompted to supply additional information. All online return requests are processed within one business day whenever possible.

Returns must be in new, unused condition and a copy of your sales receipt must be included.

All returns of non-defective items are subject to a 15 percent restocking fee.

Original shipping costs and return shipping costs are non-refundable.

We will not accept any returned merchandise without a valid RMA number.

RMA numbers are required on all returns. Packages that do not display a valid RMA number on the outside of the return container will be refused upon delivery.

When you receive your order, please keep the carton, including all packaging materials, inserts, manuals, warranty cards (not filled out) and all accessories for a 30-day minimum in the event that you need to return this product to ExploraStore.com. All returned merchandise must be in the original factory carton including all packaging materials, inserts and manuals, warranty cards (not filled out) and all accessories.

• All returns must be packed in an outer shipping carton with a valid RMA number clearly written on the outside of the shipping carton in the upper left hand corner under the return address area. Returns that are received in manufacturer's boxes will be refused.
• Please do not tape or write anything on the item or the original manufacturer's carton. We reserve the right to refuse any such returns.
• A copy of your original invoice must be included in your return package.
• Please note that our Returns Receiving Department will without exception refuse any package that does not have a valid RMA number.
• Please ship the item back to us prepaid. We're sorry, but we are unable to accept COD or freight-collect shipments.
• We do not reimburse or refund return shipping charges.

We are happy to accept returns for anything we sell within 30 days of purchase*. To send an order or part of an order back to ExploraStore.com, you MUST request a Return Merchandise Authorization number (RMA#) through our site. Once we have received and processed your RMA request, we will send you instructions via email on how to return the unit to us.

RMA#'s are required for all returns. Packages that do not display a valid RMA# on the outside of the return container will be refused upon delivery.

*A 15% restocking fee may apply on returned item(s). Please see Return Policy above for more information.

Please click on the reason for your return to request an RMA#:

Once your order has been placed and processed, it can only be cancelled with approval from a customer service representative.

If you have a cancellation request please contact our offices between 8 a.m. and 5 p.m. (Pacific time) Monday to Friday at 1-800-414-8655. Orders cancelled prior to shipment are fully refundable. Orders cancelled after shipment and/or refused upon delivery are subject to a $10.00 fee plus any applicable shipping charges.